Online & Email Marketing Service Packages
Leverage our expertise and grow your online marketing programs with ease
We want you to get the most possible value from our Lyris HQ online marketing software. More importantly, we want you to get great results from your online marketing programs.
That's why we put together service packages with everything you need to drive online marketing ROI and achieve long-term success. Account management ... premium technical support ... online marketing classes ... professional services. Just pick the package that's right for you.
| Basic | Essential | Comprehensive | Comprehensive Plus |
| Account Management | ||||
| Account Review Calls | First 30 Days | Monthly | Twice a Month | Weekly |
| Account Manager |  |
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| Email Marketing Program Launch & Recommendations | First 30 Days | |
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| Monthly Campaign Review | First 30 Days | |
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| High Level Campaign Guidance | |
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| Dedicated Account Manager | |
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| Customer Support | ||||
| Phone Support | 6 am - 6 pm M-F Pacific Time | 6 am - 6 pm M-F Pacific Time | 6 am - 6 pm M-F Pacific Time | 6 am - 6 pm M-F Pacific Time |
| Phone Response Time | Best Effort within 8 hours |
1 hour SLA | 30 min SLA | 5 min SLA |
| Critical Issue Phone Support | 7x24 | 7x24 | 7x24 | 7x24 |
| Self-Serve Portal | |
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| Web Response | Within 3 Business Days | Within 3 Business Days | Within 2 Business Days | Within 1 Business Day |
| Training | ||||
| Access to E-Learning Library | |
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| Basic Group Sessions | |
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| Professional Services | ||||
| Professional and Consulting Services | 2 hours per month can be credited toward the Lyris HQ Fast Start Program and other Professional Service Engagements |
4 hours per month can be credited toward Lyris HQ Fast Start and other Professional Service Engagements |
*The above packages are for users of Lyris HQ and hosted solutions only.
Lyris also offers a variety of services for users of our online marketing technology solutions. Please contact your Lyris sales representative for more information.
