Lyris Service Packages
Leverage our expertise and grow your marketing programs with ease
We want you to get the most possible value from our Lyris HQ integrated marketing suite. More importantly, we want you to get great results from your marketing programs.
That's why we put together service packages with everything you need to drive marketing return on investment and achieve long-term success. Account management ... premium technical support ... training ... professional services. Just pick the package that's right for you.
| Bronze | Silver | Gold | Platinum |
| Account Management | ||||
| Account Review Calls | First 30 Days | Monthly | Twice a Month | Weekly |
| Account Manager |  |
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| Email Marketing Program Launch & Recommendations | First 30 Days | |
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| Monthly Campaign Review | First 30 Days | |
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| High Level Campaign Guidance | |
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| Dedicated Account Manager | |
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| Customer Support | ||||
| Phone Support | 6 am - 6 pm M-F Pacific Time | 6 am - 6 pm M-F Pacific Time | 6 am - 6 pm M-F Pacific Time | 6 am - 6 pm M-F Pacific Time |
| Critical Issue Phone Support | 7x24 | 7x24 | 7x24 | 7x24 |
| Phone Response Time | Best Effort | Best Effort | 30 min SLA | 5 min SLA |
| Self-Serve Portal | |
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| Web Response | Within 3 Business Days | Within 3 Business Days | Within 2 Business Days | Within 1 Business Day |
| Training | ||||
| Basic Group Sessions | |
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| Advanced Group Sessions | |
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| Professional Services | ||||
| Professional and Consulting Services | 1 hour per month credited toward Professional Service Engagements | 3 hour per month credited toward Professional Service Engagements |
*The above packages are for users of Lyris HQ and hosted solutions only.
Lyris also offers a variety of services for users of our software point solutions. Please contact your Lyris sales representative for more information.
