Lyris HQ Mobile: Frequently Asked Questions

I don't have an iPhone, can I use Lyris HQ Mobile?

• Lyris HQ Mobile is currently only available for iPhone, iPod touch and iPad users (iOS 3.1 or higher).
• Testing the application for use on iOS5 is currently in progress.
• Other devices are not supported at this time.

How much does Lyris HQ Mobile cost?

• Lyris HQ Mobile is a free application, but you must be a Lyris HQ customer in order to login.

What additional costs are associated with Lyris HQ Mobile?

• Lyris HQ Mobile uses your data plan.
• Roaming charges apply.

Does Lyris HQ Mobile work if I don't sign up for Lyris HQ?

• You must be a Lyris HQ Power Edition customer to use Lyris HQ Mobile.

Our Customers On — On-the-go Monitoring

We are using Lyris HQ mobile for on-the-go monitoring of our campaigns. We love the application and find it very useful and thorough on minding campaign results, enabling us to take action when needed.

Business Development Manager, Joy
Retail and Ecommerce

Our Customers On — Managing campaigns and actionable insights

Now that I have the Lyris HQ mobile I-Phone app, I have the ability to view results and manage my campaigns when I am on the go. We are very impressed with the Lyris HQ mobile app, it's very usable and thorough, giving us actionable insight at a glance.

Director Email Marketing Intelius
Ecommerce

Our Customers On — Campaign developments and progress

I use the Lyris HQ mobile app on a regular basis. While I am on the go, in the office or out, it is very thorough and provides a nice easy way for me to view campaign developments and progress. Lyris HQ mobile app very quickly provides me with views on the data I want to see the most.

VP Audience Dev, Dwell
Publishing & Mobility

Our Customers On — Scheduling and Security

Everything I could want to do with a mobile version – including scheduling one if I forgot before leaving the office – is there. I love the feeling of security that gives me. You have no idea the panic that sets in when you realize you forgot to schedule an important message to go out, and you're an hour from the nearest computer.

Marketing Director, Top of the World
eCommerce & Mobility

Our Customers On — email marketing on the go

I went through the app, and am pretty impressed. It's a great little tool for email marketing on the go. I'd use this to check stats and see when mail messages are scheduled to go out. It's a great resource to have in your pocket when asked about high level campaign stats.

Manager, Interactive Mktg, Expedia
Travel, Hospitality & Mobility

Can I use Lyris HQ Mobile with EmailLabs?

• Lyris HQ Mobile is an extension of Lyris HQ and does not support EmailLabs.

I use Lyris HQ and EmailLabs for managing my campaigns. Should I use Lyris HQ Mobile?

• All Lyris HQ-generated activity is visible in Lyris HQ Mobile
• However, if you launch into EmailLabs from Lyris HQ to create and launch messages, your EmailLabs activity will not be viewable in Lyris HQ Mobile.

Is Lyris HQ Mobile the right solution for our agency?

• Lyris HQ Mobile is not white labeled and may not be the best option for your agency at this time.

Does Lyris HQ Mobile do everything that Lyris HQ does?

• Lyris HQ Mobile is an extension of Lyris HQ and currently only support email marketing management and insight into recent email campaign performance.

How does Lyris HQ Mobile let me manage email marketing?

• Lyris HQ Mobile allows users to manage email deployment once a message has been created in Lyris HQ and is ready to send.
• You can schedule, reschedule and cancel scheduled messages. You can also stop messages that are already sending.
• You can also preview and proof messages at any time.
• You can view a variety of delivery statistics such as Sends, Opens, Clicks, Bounces, Unsubscribes, Conversions & Revenue for messages that have been sent in the past 30 days

Can I create messages with Lyris HQ Mobile?

• No. Message creation/editing is not available at this time.

Can I manage lists and segments using Lyris HQ Mobile?

• You can view list and segment information such as Contact Counts, Sender Name, Reply-to Address or Segment Name but not edit or change any information.

Can I manage contacts using Lyris HQ Mobile?

• Not at this time

How do I download?

• You can download Lyris HQ Mobile directly from your device using the App Store app
• Or, you can visit the iTunes Store in iTunes, download the app, and sync it to your device
• Or, you can use a web browser and visit iTunes Preview and launch into iTunes by clicking the View In iTunes button.

Who do I contact if I have a problem?

• If you experience difficulties using the application, contact our Support department at 1-888-597-4727.